As a result of the ongoing concerns regarding the spread of Coronavirus, Southern Cross Supplies has taken measures to ensure safety of our staff and customers.
With effect the following mandatory measures will be taken:
All staff have been instructed to comply fully with any precautionary measures issued by customers.
Sales visits by our reps:
Our sales team have been advised to take necessary steps in terms of using hand sanitizers and where appropriate masks to be worn during customer’s visits. No handshakes or other physical contact and to practice physical/social distancing.
At the moment our sales team will continue to do visits at their discretion and if deem necessary will contact customers via phone or emails.
Delivery by our drivers:
Drivers will also practice physical/social distancing:-
Effective immediately, on delivery, customers will be given their invoice.
Our drivers will note on our office copies: Name of receiver and time and any comments re the delivery for e.g. wrong items delivered or etc. So there will be no handing back the invoice to the driver once it is given out.
Our office copy will be the proof of delivery copy.
Payment: preferred payment is by credit card however if cash payment is involved, we will request customer to count the cash in front of our drivers and once counted to put in plastic money bags provided by our company.
We have also instructed our drivers to do deliveries efficiently, and to minimize time spend at customers premises, avoiding any social communications. Any issues re the deliveries to advise customers to ring the office or their sales reps.
To maintain a high standard of hygiene, hand sanitizers and masks are available in their trucks for their use.
Drivers will be cleaning and sanitizing their trucks daily on returning to the warehouse.
Southern Cross Supplies will continue to service our customers and currently we do not have any major supply issues except for cleaning products. Unfortunately we can foresee delay/shortage of products both coming from overseas and locally sourced but will provide information as soon as it is available.
We understand this is an unprecedented situation and the pressure it has put on everyone but we can assured our customers we will take all steps required to continue the supply chain.
Thanks for your understanding and support and will be monitoring the situation on a daily basis.
If you have any issues please feel free to contact us.
Southern Cross Supplies
Dear Valued Customers,
After nearly 10 years in Marrickville, Southern Cross Supplies will be moving to bigger premises at Lidcombe.
The move will be on 15th November 2019 but prior to the move, we would like to bring to your attention some changes to the ordering schedules.
At the new premises all our trucks will be leaving the warehouse at 5.30am in the morning to begin their deliveries.
The advantage of an early start is avoiding all the traffic and also ability to deliver to your shops earlier in the day.
However to facilitate this move, there will be a change in placing orders.
We would require all orders to be placed latest by 12pm for next day delivery and there will be no late additions via night messages, emails or by the reps.
Initially this may cause some inconvenience but as we deliver to most areas more than once a week and with your reps assistance we will endeavour to have a smooth transition. If there is an urgent need for an order, we will try our best to accommodate your request.
Importantly there will be no changes to the day you receive your deliveries.
Our new address is: 2/42 Birnie Avenue, Lidcombe NSW 2141
All other contact details remain the same.
As in Marrickville, we welcome customers to come and pick up at Lidcombe: 9am till 4pm.
All efforts will be taken to minimise any disruption to customers. Should you have any concerns or queries please do not hesitate to contact our office or your reps.
Thank you for your patience and understanding and we look forward to welcome you to our new premises once we are settled in.
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25kg Black Muffin Mix
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Unlimited applications for muffins, sponge dough, cookies, cupcakes, mudcakes and more!
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Or contact us for more information.